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Citizen's Charter

 

PROVINCIAL GOVERNMENT OF DAVAO DEL NORTE

“CITIZEN’S CHARTER”



VISION:

A premier province in producing export-quality agricultural products that are globally competitive, with climate change adaptive
and risk-resilient communities, social equity, improved quality of life under a transparent and responsive governance.

MISSION:

We the officials and employees of the provincial government of Davao del Norte, commit ourselves
to uplift the quality of life for all Dabaonons through:

Transparent, effective and gender responsive governance;
Adopting a science-based policy in agriculture, climate change adaptation and disaster risk reduction and management;
PROVIDING ADEQUATE FACILITIES AND SERVICES; and
Providing avenues for people’s participation . Thus, ensuring sustainable development.

CORE VALUES:

     INTEGRITY, COMPETENCE AND COMMITMENT

DEVELOPMENT THRUST:

     B. E. S. T. P. E. O. P. L. E.

SERVICE PLEDGE OF PROVINCIAL CAPITOL PUBLIC SERVICE PROVIDERS

We, the Provincial Government Officials and Employees, passionately inspired by our institution’s Vision of attaining the “highest quality of life for all Dabaonon”, and deeply enlightened by the Divine Providence, do hereby solemnly pledge to:

  1. Be mindful always of the Constitutional nature of our Office as a Public Trust; as such, we shall serve our Dabaonon people with accountability, utmost responsibility, loyalty and efficiency;
  2. Be mindful of our organization’s core values, namely:
    1. Integrity as demonstrated by honesty, transparency and strong resolve to fight graft and corruption in all levels of our bureaucracy;
    2. Competence as demonstrated by service excellence; and
    3. Commitment as demonstrated by constant observance of this pledge and to respond to public needs beyond official call of duty.
  3. Be mindful of the reforms in Government thrust “B.E.S.T. P.E.O.P.L.E” with the end view of transforming the institution into an organizationally dynamic, technologically responsive and gender-fair.

By virtue of this pledge we dedicate ourselves to you, our dear constituents, because you deserve no less.

So help us God.



PROVINCIAL GOVERNOR'S OFFICE (PGO)

     Issuance of Medical Referral

PROVINCIAL ADMNIISTRATOR'S OFFICE - LIVELIHOOD AND MANPOWER DEVELOPMENT DIVISION (PADO-LMDD)

   On-site Livelihood and Techno-Demo

   Special Program for Employment of Students (SPES) Program

   Provincial Scholarship Program

PROVINCIAL TREASURER'S OFFICE (PTO)

   Issuance of Official Receipt for Annual Fixed Tax for Delivery Trucks/Vans

   Issuance of Official Receipt for Professional Tax

   Issuance of Official Receipt for Real Property Tax and Tax Clearance

   Issuance of Official Receipt for Transfer Fee Tax

   Issuance of Official Receipt for Franchise Tax

   Issuance of Official Receipt for Sand and Gravel Tax

   Issuance of Official Receipt for Amusement Tax

   Issuance of Official Receipt for Printing and Publication Tax

   Issuance of Official Receipt for Certification/Secretary's Fee, Service Fee, Accreditation Fee and Bid Documents

PROVINCIAL ASSESSOR'S OFFICE (PASSO)

   Issuance of Certification of Landholdings/ Issuance of Photocopy of Taxmaps/TMCR

PROVINCIAL SOCIAL WELFARE AND DEVELOPMENT OFFICE (PSWDO)

   Medical Assistance

   Emergency Shelter Assistance

   Physical Restoration Assistance

   Financial Assistance

   Burial Assistance

PROVINCIAL ENGINEER'S OFFICE (PEO)

   Issuance of Certification for Quarry Permit

   Issuance of Certification Re: Provincal Road

   Issuance of Equipment Rental Request Order (ERRO)

   Quality Control Tests of Samples

   Reinforced Concrete Pipe Culverts and Concrete Hollow Blocks

   Queries of the Requests/ Resolutions

   Issuance of Infrastructure Plans

   Issuance of Certification for Site Inspection (FMR)

PROVINCIAL AGRICULTURIST'S OFFICE (PAGRO)

  Technical Assistance to Crops and Aquaculture

   Information Education Campaign (IEC) Materials

   Plant Pests/ Disease Diagnostic Service

   Trichogramma Cards / Tirchoderma Pure Culture / Mushroom Spawn

PROVINCIAL VETERINARIAN'S OFFICE (PVO)

   Animal Health and Technical Services

   Anti-Rabies Vaccination Services

   Issuance of Shipping Permits and Veterinary Health Certificates

   Animal Breeding Services

PROVINCIAL ENVIRONMENT AND NATURAL RESOURCES (PENRO)

   Processing of Commercial/ Government Gratuitous Sand, Gravel & Other Quarry Resources Extraction Permit



Feedback and Redress Mechanisms

Please let us know how we have served you by doing any of the following:

1. Accomplish our feedback form and put this in the Drop Box near the Public Assistance and Complaints Desk (PACD);

2. Send your feedback through email: This email address is being protected from spambots. You need JavaScript enabled to view it. and or This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it.Call us at:

        (084) 655- 9415
        655-9433
        655-9419
        09992221967
        09178103526

4. Talk to our Public Assistance and Compliance Desk Officer.

If you are not satisfied with our service, your written/ verbal complaints shall immediately be attended by our Public Assistance and Complaints Desk (PACD) Officer.

Thank you for helping us continuously improve our services.