Provincial Government of Davao del Norte

CITIZEN’S CHARTER

Pursuant to RA 11032
Ease of Doing Business and Efficient Government
Service Delivery Act of 2018



MANDATE

Local Government Code of the Philippines (Section 16) The Provincial Government shall efficiently and effectively ensure and support, among other things, the preservation and enrichment of culture, promote health and safety, enhance the right of the people to a balanced ecology, encourage and support the development of appropriate and self-reliant scientific and technological capabilities, improve public morals, enhance economic prosperity and social justice, promote full employment among their residents, maintain peace and order, and preserve the comfort and convenience of their inhabitants.

VISION:

Davao del Norte is a Leading, Innovative and Competitive Province with Empowered and Resilient People

MISSION:

We Commit Ourselves To Uplift The Quality Of Life For All Dabaonons By:

• Championing excellence in governance and administration towards operational peace
• Providing globally competitive products and services with local market advantage
• Adopting science-based policies and technologies in environmental protection, climate-smart agriculture, disaster-risk management, infrastructure development and social needs
• Promoting international tourism while preserving and protecting the environment and cultural heritage
• Sustaining business-friendly environment for rural and urban development
• Developing skilled and certified workforce to participate in knowledge economy and global arena
• Strengthening people’s collaboration in all level of governance

Thus, ensuring sustainable inclusive development.

DEVELOPMENT THRUST:

K.U.Y.A. G.O.B

K nowledge Management, Education and Sports
U niversal health and Social Services
Y ield growth agriculture and sustainable environment
A dequate infrastructure facilities
G reater livelihood and income opportunities
O peration peace and development framework
B road-based economic growth and investment

SERVICE PLEDGE OF PROVINCIAL CAPITOL PUBLIC SERVICE PROVIDERS

We, the Provincial Government Officials and Employees, passionately inspired by our institution’s Vision of attaining the “highest quality of life for all Dabaonon”, and deeply enlightened by the Divine Providence, do hereby solemnly pledge to:

1. Be mindful always of the Constitutional nature of our Office as a Public Trust; as such, we shall serve our Dabaonon people with accountability, utmost responsibility, loyalty and efficiency;
2. Be mindful of our organization’s core values, namely:

a. Integrity as demonstrated by honesty, transparency and strong resolve to fight graft and corruption in all levels of our bureaucracy;
b. Competence as demonstrated by service  excellence; and
c. Commitment as demonstrated by constant observance of this pledge and to respond to public needs beyond official call of duty.

3. Be mindful of the reforms in Government thrust to change with the end view of transforming the institution into an organizationally dynamic, technologically responsive and gender-fair. By virtue of this pledge we dedicate ourselves to you, our dear constituents, because you deserve no less. So help us God.


 

LIST OF OFFICES

Provincial Governor's Office (PGO)

Issuance of Pauper's Burial Assistance
Issuance of Medical Assistance
Utilization of Governor's Office Conference Hall
Utilization of Government Bus

Provincial Administrator’s Office (PADO)

PADO - Admin
Processing of Fund Transfer to Barangays
Retrieval of Documents
Simples Letter and Correspondences
Receiving Communications and Generating Referral Slip thru AccSys

Disaster Risk Reduction Management Division (DRRMD)
Official Radio Messages for Transmission
Emergency Call for Emergency Situation
Transmission of Fax Messages
Operation Training Section-Training Facilitation
Operation Training Section-Training Facilitation
DavNor 911 Emergency and Disaster Hotline
Planning & Early Warning Section – Training Facilitation
Data Request
Provision of Weather Forcast from Requests/Inquires in Social Media, Text Messages, Calls and Emails

Internal Audit Services (IAS)
Preparation and Conduct for Facilitation of Business Process Flow (BPF)
Preparation of Letter of Intent for Facilitation of Risk Assessment (RA) & Risk Management Planning (RMP)
Conduct Facilitation on Risk Assessment (RA) and Risk Management Plan (RMP)
Preparation for Presentation of Risk Assessment (RA) and Risk Management Plan (RMP) Reports
Presentation of Risk Assessment (RA) and Risk Management Plan (RMP)
Preparation for the Conduct of Seminars/ Trainings for Business Process Flow (BPF), Risk Assessment (RA) and Risk Management Planning (RMP)

Information Technology Division (ITD)
EBATS and BATS Registration
HRIS Registration
HRIS Referral and Consultation
Request for Software Upgrades
Systems Inspection and Deletions
Technical Assessment and Evaluation
Hardware and Networking Repair
Backbone Infrastructure Repair and/or Maintenances
Equipment Movements

Provincial Rehabilitation Center (PRC)
Issuance of Certificate of Detention
Commitment Procedure (Issuance of Certificate of Appearance)
Admission of PDL’s Visitor’s
Release of inmates

Cooperative and Investment Development Division (CIDD)
Facilitation of Accreditation for Cooperatives
Facilitation of Accreditation for Civil Society Organizations (CSO)
Membership to DNCSF
Loan Facilitation Under DNCSF
Education and Training on Cooperative/Association’s Development
Awards and Recognition (Provincial Level)

Davao del Norte Investment and Promotion (DNIPC)
Training on Product Enhancement, Packaging and Labeling/ Entrepreneurship and Business Management, Marketing and Promotion and Other Related Training-Workshop
Product Packaging and Labeling Assistance
Approval of New Supplier in DavNor Pasalubong Shop
Processing of Sales in DavNor Pasalubong Shop (on consignment basis)

Employment and Workforce Development Division (EWDD)
Application for On-site Livelihood and Techno Demo
Special Program for Employment of Students (SPES) Application
Application for Provincial Scholarship

Tourism Division (TD)
Subsidies to Local Government Units (LGUs) for Site Development
Subsidies to Local Government Units (LGU) for Festival Banner
Issuance of Foreshore Lease Certification
Availment of Tourism Trainings

Special Programs and Project Division (SPPD)
Housing Project

Provincial Human Resource Management Office (PHRMO)

Certification of Employment and/or Certification of Employment with Compensation
Certification of No Pending Administrative Case
Certification of Good Moral Character
Certification of Actual Duties and Responsibilities
Service Record
Processing of Pay Slip for Loan Purposes
Processing of GSIS Loan Confirmation
Loan Certifications
Preparation of Travel Authority

Provincial Information, Communication and Knowledge Management Office (PICKMO)

Request for Audio Visual Presentation
Request for Kapihan sa Kapitolyo Guesting
Request for Loop
Request for Coverage of Events
Request for Voice Over of News Materials & Full Length AVP
Request for Lay-out of IEC Materials
Request for Governor’s Messages or Speech

PICKMO-DNLI
Availing Davao del Norte Learning Institute (DNLI) Special Academic Programs
Requesting Publication to PG-DDN Official Websites & Social Media Accounts
Requesting Administrative and Logistics Support for the Use of Bulwagan Hall/Function Rooms & Led Wall

Provincial Planning and Development Office (PPDO)

Data/information dissemination on the status of programs, projects, activities completed and implemented by the province
Data/information on programs, projects, activities and development direction of Davao del Norte reflected in various planning documents
Socio economic and ecological profile data / information dissemination

Provincial General Service Office (PGSO)

Issuance of Bidding Documents and Registration
Processing of Payment of the Delivered Supplies and Services (Direct Contracting)
Processing of Payment of the Delivered Supplies and Services (Competitive Bidding/ Negotiated Procurement)
Processing of Payment of the Delivered Supplies and Services (Shopping Various Transaction)
Acceptance and Inspection of Delivered Supplies and Equipments from Suppliers
Delivery of Supplies and Equipments to Different Offices of Davao del Norte

Provincial Budget Office (PBO)

Certifying Obligation Request
Preparation of Allotment Release Order
Preparation of Supplemental Budget
Budget Review of Different LGUs


Provincial Accountant's Office (PACCO)

Issuance of Certification No Unliquidated Cash Advance
Issuance of Certification for Repayments
Issuance of Certification of Certificate of Tax Withheld


Provincial Legal Office (PLO)

Legal Representation
Legal Advice or Consultation
Legal Opinion
Legal Assistance
Drafting of Legal Documents

Provincial Treasurer's Office (PTO)

Issuance of Official Receipt for Tax on Transfer of Real Property Ownership
Issuance of Official Receipt and Delivery Receipts (DR’s) for Tax on Sand, Gravel and Other Quarry Resources
Issuance of Official Receipt for Real Property Tax (RPT) and Tax Clearance Certificate
Issuance of Official Receipt for Professional Tax
Issuance of Official Receipt for Tax on Printing & Publication
Issuance of Official Receipt for Franchise Tax
Issuance of Official Receipt for Amusement Tax
Issuance of Official Receipt for Tax on Delivery Trucks and Vans
Issuance of Official Receipt for Secretary’s Fee/Certification Fee, Accreditation Fee, Shipping Permit Fee, Bid Documents, Selling Price of Casted RCPC and CHB, Drug Testing and Water Analysis
Issuance of Official Receipt for Sale of Accountable Forms


Provincial Assessor's Office (PASSO)

Issuance of Certification of Landholding
Issuance of Tax Declaration
Issuance of Tax Map or Tax Maps Control (TMCR)


Provincial Health Office (PHO)

Availment of Drug Testing Laboratory Services
Availment of Water Bacteriology Analysis Services


Provincial Social Welfare and Development Office (PSWDO)

Financial Assistance (FA)
Medical Assistance (MA)
Pauper’s Burial Assistance (PBA)
Assistance to Distressed Overseas Filipino Workers (OFW)
Emergency Shelter Assistance (ESA)
Physical Restoration Assistance (PRA)
Burial Assistance for Veterans
Transportation Assistance to Stranded Clients and Trafficked Persons/VAWC
Support to Senior Citizen’s Project: Senior Citizens Assistance for Assistive Devices
Senior Citizens Assistance- Financial Assistance
Residential Care Facility: Client Admission to Women Development Center
Residential Care Facility: Women Development Center Case Management
Residential Care Facility: Bahay Pag-Asa Davao Del Norte Admission of Children-N –Conflict with The Law (CICL)
Residential Care Facility: Bahay Pag-Asa Davao Del Norte Case Management


Provincial Agriculturist's Office (PAGRO)

Availment of Mushroom Products
Availment of Trichoderma harzianum / Trichogramma sp
Availment of Biopesticides
Availment of Banana Tissue Culture seedlings
Availment of Banana Tissue Culture products (meristem and seedlings) Placing Order
Availment of Banana Tissue Culture products (meristem and seedlings) Claiming Order
Provision of Technical Assistance to Crops and Aquaculture
Provision of Information Education Campaign (IEC) Materials
Provision of Plant Pest and Disease Diagnostic Services
Availment of Farm Tractor Services
Provision of Marketing Directory
Facilitation of Loan Application (Individual, Cooperatives, Micro and Small Enterprise)
Facilitation of Loan Application (SURE AID)
Availment of Vegetable Seeds
Availment of High Value Fruit Seedlings
Availment of Fingerlings


Provincial Veterinarian's Office (PVO)

Vaccination of Pets
Consultation and Animal Health Services
Issuance of Veterinary Health Certificate (VHC)
Artificial Breeding Services


Provincial Environment and Natural Resources Office (PENRO)

Processing of Commercial Sand and Gravel and Other Quarry Resources Extraction Permit
 Processing of Government Gratuitous Permit


Provincial Engineer's Office (PEO)

Issuance of Certification for Quarry Permit
Quality Control Tests of Samples
Issuance of Equipment Rental Request Order (ERRO)
Queries on Requests/Resolutions
Issuance of Certification Re: Provincial Road
Issuance of Certification for Site Inspection for Bidding
Issuance of Infrastructure Plan for Bidding
Issuance of Infrastructure Plan


Provincial Economic Enterprise Development Office (PEEDO)

PEEDO - Admin Services
PhilHealth Sponsored Program
Davao del Norte Blood Center Services
Provision of Reinforced Concrete Pipe Culvert (RCPC) and Concrete Hollow Blocks
Payment transaction of Reinforced Concrete Pipe Culvert (RCPC) and Concrete Hollow Blocks (CHB)
Hospital Administrative Services
Davao del Norte Hospital Admission Services
Davao del Norte Hospital Cashiering Services
Issuance of Certificate of Confinement
Davao del Norte Hospital Dental Services
Medical Service for Emergency Cases
Davao del Norte Hospital Laboratory Services
Malasakit Center
Issuance of Medical Certificate
Issuance of Medico-Legal
Medical Services for Outpatients
Availment of Radiology Services
Death Registration
Registration of Live Birth
Luntiang Paraiso Regional Rehabilitation Center Services
Medical Social Services

Provincial Sports and Youth Development Office (PSYDO)

Request for The Availment Of Venue: Davnor Gym, Pavilion, VIP Clubhouse
Request for Sports Development Activities/Training/ Program
Request for Youth Development Activities/Training/ Program
Request for Borrowing/Utilization of Sports Equipments

Vice-Governor's Office (VGO)

Availing of Charity Care/Financial Assistance from One-Stop Shop Request for Sports Development Activities/Training/ Program
Availing of Solicitation Funds from the Vice Governor

Sanguniang Panlalawigan Office (SPO)

Request for Data Information

Office of the Secretary to the Sanggunian (OSS)

Issuance of Certified True Copy/ies of Sangguniang Panlalawigan Documents/Records
Receiving of Resolutions/Ordinances from the component LGU’s, Complaints, Petitions, Requests and other documents that required confirmation and approval from Sangguniang Panlalawigan

 


FEEDBACK AND COMPLAINTS MECHANISMS
 
How to send a feedback
Answer the client feedback form and drop it at the designated drop box located in all Provincial Government Offices and Public Assistance Desk.

Call us at:

PHRMO:
(084) 655-9419
0920-974-5783
– SMART Users

PAdO:
(084) 216-6906
0920-974-5781
– SMART Users

Email us at:
This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
 
 
How feedback is processed
Every month, the designated ARTA Officer opens the drop box and compiles and records all feedback submitted. Feedback requiring answers are forwarded to the relevant offices and they are required to answer within (3) days of the receipt of the feedback.

The answer of the office is then relayed to the citizen. For inquiries and follow-ups, clients may contact the following telephone number:

PHRMO:
(084) 655-9419
0920-974-5783 – SMART Users
PAdO:
(084) 216-6906
0920-974-5781 – SMART Users
 
 
How to file a complaint
Answer the client Feedback Form and drop it at the designated drop box located in all Provincial Government Offices and Public Assistance Desk. Complaint can also be filed via telephone. Make sure to provide the following information:

- Name of person being complained
- Incident
- Evidence

For inquiries and follow-ups, clients may contact the following telephone number:

PHRMO:
(084) 655-9419
0920-974-5783 – SMART Users
PAdO:
(084) 216-6906
0920-974-5781 – SMART Users
 
 
How complaints are processed
The designated ARTA Officer opens the complaints drop box on a monthly basis and evaluate each complaint.

Upon evaluation, the ARTA Officer shall start the investigation and forward the complaint to the relevant office for their explanation.

The ARTA Office will create a report after the investigation and shall submit it to the Head of the Agency for appropriate action.

The ARTA Officer will give the feedback to the client.

For inquiries and follow-ups, clients may contact the following telephone number:

PHRMO:
(084) 655-9419
0920-974-5783 – SMART Users

PAdO:
(084) 216-6906
0920-974-5781 – SMART Users
 

 




 

DavNor Office Directory


Provincial Governor’s Office (PGO)
Provincial Governor’s Office, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09953076859
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Administrator’s Office (PAdO)

Provincial Administrator’s Office, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09992221967
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Disaster Risk Reduction Management Division (DRRMD)
Disaster Risk Reduction Management Office, Government Center, Capitol Compound, Mankilam, Tagum City, Davao del Norte
Contact No: 09209745781
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Internal Audit Services (IAS)
PAdO - Internal Audit Services, Capitol Bldg., Ground Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09985959431
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Provincial Rehabilitation Center (PRC)
Provincial Rehabilitation Center, Capitol Compound, Mankilam, Tagum City, Davao del Norte
Contact No: 09992298087
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Information Technology Division (ITD)
PAdO - Information Technology Division, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09985874541
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cooperative and Investment Development Division (CIDD)
DDN Sports and Tourism Complex Compound, Mankilam, Tagum City, Davao del Norte
Contact No: 09985959430

Davao del Norte Investment and Promotion (DNIPC)
DDN Sports and Tourism Complex Compound, Mankilam, Tagum City, Davao del Norte
Contact No: 09209745781
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Employment and Workforce Development Division (EWDD)
DDN Sports and Tourism Complex Compound, Mankilam, Tagum City, Davao del Norte
Contact No: 09177214351
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tourism Division (TD)
PAdO – Tourism Division, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09209745781
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Special Programs and Project Division (SPPD)
PAdO – Special Programs and Project Division, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09209745781
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Provincial Human Resource Management Office (PHRMO)

Provincial Human Resource Management Office, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09209745783
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Provincial Information, Communication and Knowledge Mgt. Office (PICKMO)

Provincial Information, Comm. and Knowledge Mgt. Office, Capitol Compound, Mankilam, Tagum City, Davao del Norte
Contact No: 09992221967
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Davao del Norte Learning Institute (DNLI)
PICKMO – Davao del Norte Learning Institute, Capitol Compound, Mankilam, Tagum City, Davao del Norte
Contact No: 09992287009
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Provincial Planning and Development Office (PPDO)

Provincial Planning and Development Office, Capitol Compound, Mankilam, Tagum City, Davao del Norte
Contact No: 09209745776
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Provincial General Service Office (PGSO)

Provincial General Service Office, Capitol Compound, Mankilam, Tagum City, Davao del Norte
Contact No: 09989630488
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Provincial Budget Office (PBO)

Provincial Budget Office, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09177922513


Provincial Accountant’s Office (PACCO)

Provincial Accountant’s Office, Capitol Bldg., Ground Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09988432457
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Provincial Legal Office (PLO)

Provincial Legal Office, Capitol Bldg., 2nd Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09209745781
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Provincial Treasurer’s Office (PTO)

Provincial Treasurer’s Office, Capitol Bldg., Ground Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09988432458
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Provincial Assessor’s Office (PASSO)

Provincial Assessor’s Office, Capitol Bldg., Ground Floor, Mankilam, Tagum City, Davao del Norte
Contact No: 09988687431
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Provincial Health Office (PHO)

Provincial Health Office, Capitol Compound, Mankilam, Tagum City, Davao del Norte
Contact No: 09992221967
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Provincial Social Welfare and Development Office

Provincial Social Welfare and Development Office,
Contact No: 09178358325